Privacy Policy

1. Introduction

This Privacy Policy describes how Acuity AI LLC ("Acuity AI", "we", "us") collects, uses, and shares information when you use our website, products, or services (collectively, the "Services").

By using our Services, you agree to the practices described in this policy.

2. Information we collect

We collect information in the following categories:

• Information you provide directly — name, email address, organization, and message content when you contact us, request a demo, or sign up for our Services.
• Customer data — operational and financial data that customers connect to or upload to the platform for the purpose of receiving Acuity AI's services. See our Trust & Security page for details on how we handle customer data.
• Usage information — information about how you interact with our website and Services, including pages viewed, features used, and basic device/browser information.
• Cookies and similar technologies — see the Cookies section below.

3. How we use information

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Respond to inquiries and provide customer support;
• Send service-related communications;
• Understand how our Services are used and improve them;
• Comply with legal obligations and protect our rights.

4. How we share information

We do not sell personal information. We may share information with:

• Service providers who help us operate our Services (hosting, analytics, communications), under appropriate data protection terms.
• Legal authorities when required by law or to protect rights and safety.
• Business transfers in the event of a merger, acquisition, or sale of assets, subject to confidentiality protections.

5. Data retention

We retain information for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Customer data is retained and deleted in accordance with the terms of your contract with us.

6. Your rights

Depending on your location, you may have rights to:

• Access information we hold about you;
• Request correction or deletion of your information;
• Object to or restrict certain processing;
• Request data portability;
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@acuityplatform.ai.

7. Cookies

Our website uses cookies and similar technologies for essential site functionality and to understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

8. International transfers

Acuity AI LLC is a United States company, organized in the State of Florida. Information we collect is processed in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States or other jurisdictions where we or our service providers operate. We take steps to ensure such transfers comply with applicable law, including the data protection frameworks of jurisdictions where our customers and their data subjects are located.

9. Security

We implement appropriate technical and organizational measures to protect information. See our Trust & Security page for details. No system is fully secure, and we cannot guarantee absolute security.

10. Children

Our Services are not directed to children under 16, and we do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. Material changes will be notified through our Services or by other appropriate means. The "Last updated" date at the top reflects the most recent revision.

12. Contact

For privacy-related questions or requests, contact us at:

Acuity AI LLC
Email: contact@acuityplatform.ai